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When Did Shared Services Become the Secret Weapon of Higher Ed? - with Bill Grau, Executive Director, SUNY SICAS Center

Bill Grau, Executive Director · SUNY SICAS Center

Mar 25, 2026 51 min
When Did Shared Services Become the Secret Weapon of Higher Ed? - with Bill Grau, Executive Director, SUNY SICAS Center

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What this conversation answers

  • 01

    How does a 55 person team support 48 SUNY campuses across R1s, community colleges & specialized institutions through 1 student information system?

  • 02

    Why does clean data entry from admissions through reporting matter when funding decisions & institutional survival depend on it?

  • 03

    What makes the SaaS transition the biggest challenge when campuses that implemented 30 years ago look nothing like those implemented 5 years ago?

Show notes

It's YOUR time to #EdUp with Bill Grau, Executive Director, SUNY SICAS Center

In this episode,  sponsored by the ​ELIVE 2026​ Conference in Denver, Colorado, April 19-22, the ​HigherEd PodCon​ II happening July 16 & 17, & the 2026 AcOps Conference July 29-31 by Coursedog

YOUR host is Dr. Joe Sallustio

  • How does a 55 person team support 48 SUNY campuses across R1s, community colleges & specialized institutions through 1 student information system?
  • Why does clean data entry from admissions through reporting matter when funding decisions & institutional survival depend on it?
  • What makes the SaaS transition the biggest challenge when campuses that implemented 30 years ago look nothing like those implemented 5 years ago?

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